How can I contact Lull&Loomco.?
you can email us at info@lullandloomco.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
How long does shipping take?
Most orders are processed within 1–3 business days. Estimated delivery is typically 7–12 business days after processing. Delivery times may vary during peak seasons.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking email. Tracking may take 24–72 hours to update after shipment.
Do you offer free shipping?
We offer free shipping on orders over $50. Shipping costs (if any) are shown at checkout.
My tracking hasn’t updated—what should I do?
Tracking updates can pause while a package is in transit. If tracking hasn’t updated for 7 days, contact us and we’ll help.
What is your return policy?
We accept returns within 30 days of delivery for eligible items in unused condition and original packaging. See our Returns Policy for full details.
Are there any items that can’t be returned?
For hygiene reasons, some sleep products (such as pillows, masks, or earplugs) may not be eligible for return once opened or used. This will be clearly stated on the product page and in our Returns Policy.
How do I start a return?
Email us at [info@lullandloomco.com] with your order number and the reason for the return. We’ll respond within 24 hours (Mon–Fri) with next steps.
Do you offer exchanges?
If you received a damaged or incorrect item, we’ll replace it at no extra cost. For other exchanges, we may recommend placing a new order and returning the original item if eligible.
How do I care for my pillow or pillowcase?
Care instructions are listed on each product page. In general, pillow covers are machine washable. Pillow cores are typically spot-clean only unless noted otherwise.
Will the contour pillow work for my sleep position?
Contour pillows are designed to support side and back sleepers by promoting a stable, comfortable position. If you’re unsure, check the “Best For” section on the product page.
Is this a medical product?
Our products are comfort-focused sleep essentials. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
What payment methods do you accept?
We accept major credit/debit cards and the payment options displayed at checkout.
Is checkout secure?
Yes. Payments are processed securely through Shopify’s encrypted checkout.
How can I contact you?
Email us at [info@lullandloomco.com]. Support hours: Monday–Friday, and we typically respond within 24 hours.
I entered the wrong address—can you change it?
If your order hasn’t shipped yet, we can usually update it. Email us as soon as possible with your order number and the correct address.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with a photo of the item and packaging. We’ll make it right.